Privacy Notice

CTS PRIVACY NOTICE

At CTS Dental Supplies, as our valued customers we take our responsibility of looking after your data seriously and are totally committed to protecting your information and safeguarding your privacy. We take great care to ensure we comply with best professional practice and the law under the terms of the Data Protection Act and the General Data Protection Regulation (GDPR) which is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). ... GDPR came into effect across the EU on May 25, 2018.

We believe we only have data that relates to your business and where we know we have your home address we will exclude from any marketing when requested. If you think we have your personal data then please let us know and we will amend our records. We will never pass your data on to a third party unless it is for a legitimate business reason as detailed in this policy or we obtained your consent prior. If at any point you wish to Opt out of any method we use to share our products and special offers then please contact CTS on 01737 765400 or e-mail unsubscribe@cts-dental.com with the your account number and your preferences.

Nothing makes us happier than being able to share promotions/offers/deals with you.

1. Information about us

   This privacy notice aims to give you information on how CTS collects and processes your data through: (a) you entering into an offline contract with us for the purchase of products and services; and (b) your use of our website or when you otherwise contact us; (c) your employer, or other business you are engaged by, enters into a contract with us for the purchase of products or services and provides us with your contact details.

   Our website and services are not intended for children and we do not knowingly collect data relating to children.

   It is important that you read this privacy policy and are fully aware of how and why we use your data.

    

   Controller

   Alanic Engineering Ltd t/as CTS Dental Supplies is the controller and is responsible for your data.

   We have a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

    

   Contact details:

   Full company name: Alanic Engineering limited t/as CTS Dental Supplies

   Name of current data protection officer: Jon Lodge

   Postal address: Three Arch Business Park, Three Arch Road, Redhill, Surrey, RH1 5SS

   Email address: gdpr@cts-dental.com

    

   Changes to the privacy notice and your duty to inform us of changes.

   It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

   Third-party links

   Our website may include links to other websites. We do not control these web sites and they will have their own privacy statements and may be using tracking tools. When you leave our website we strongly advise you to read each privacy statement and only download from trusted sites.

2.Types of Data we hold:

• Practice name

• Practice address

• Practice telephone number

• Practice email

• Practice website address

• Buyers details – includes first name, last name, title, direct telephone number & e-mail address

• Purchase history – usage data of products

• Transaction Data – including payments and invoices

• Financial Data – includes bank and payment card details

• Recorded calls – used for training

• Marketing & communication data includes information on how you receive marketing from us and communication preferences

• Web log on Username and passwords

3.Collection of Data

Information that we currently hold in CTS regarding you the customer has been obtained in the following ways:-

Direct interaction

You may give us your Identity and Contact Data by filling in forms on our website or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you:

• apply for or purchase our products or services online or through head office;

• subscribe to newsletters;

• request marketing to be sent to you;

• give us some feedback or any other communications by way of submission by our website forms

  Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Cookie policy can be found on our website

  Disclosures of your personal data

  We may have to share your personal data with the parties set out below

  Wida Group Limited [acting as a Data Processor and based in the United Kingdom] who provide website hosting services.

  Sweethaven Limited [acting as a Data Processor and based in the United Kingdom] who provide IT infrastructure and support.

  Merlin Business Systems [acting as a Data Processor and based in the United Kingdom] who provide bespoke Computer services.

  UPS [acting as a Data Processor] who provide courier services

  Royal Mail [acting as a Data Processor and based in the United Kingdom] who provide a delivery service.

  We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  This info has been obtained through you completing an online web form or contact with our head office or one of our representatives via a visit, phone, and email or in person at an exhibition or seminar

  CTS have never bought or sold customer information.

  We try to ensure that no sensitive data is taken and stored.

   

4.Using Your Information

CTS only use your information in the following ways:-

• To fulfil contractual obligation to you

• Send Statements of monies due and a newsletter (price catalogue)

• Send a Newsletter (product catalogue)

• Post, E-mail, call you with legitimate relevant special offers

• Make Live phone calls

• A representative visit

• To notify and request monies owed

• Comply with a legal or regulatory obligation

Generally we do not rely on consent as a legal basis for processing your data. You have a right to withdraw consent to marketing at any time.

CTS would only send or call regarding Dental targeted offers/deals.

We believe we only send information that is related to your business or previous purchases. Our intention is to ensure that you are made aware of any promotions/offers that would be relevant to your practice and never to inundate you. Should you ever feel this is not the case then please contact CTS on 01737 765400 or e-mail gdpr@cts-dental.com and direct you call/e-mail to Jon Lodge - Data Controller or Natalie Probert.

How your Data is Stored

CTS holds this information on a computerised system and using an external accredited IT company that are GDPR compliant to review and monitor our systems. We use Firewall and anti-malware and anti-virus software and staff are all aware not to open suspicious e-mail or click on unapproved websites. Employees and third parties will only process your data on our instructions and have a duty of confidentiality.

We believe we have put in place security measures to prevent your data being lost, accessed or used in an unauthorised way

5.How long is Your Data Stored for?

The data we hold remains on our system until such time we are made aware that a business no longer trades from the address and then permanently deleted from the live system.

The data could be accessed via a backup restore which it kept in-line to satisfy legal, accounting or reporting requirements.

6.Your Rights

You have a right to OPT out at any point of any part of the communications. Please again contact us on 01737 765400 or e-mail unsubcribe@cts-dental.con and confirm account details and let us know your preferences. You also have a right to access a copy of your data and be informed about any data and why we hold it.

We will always aim to update your preferences within a 3 month cycle and this will be recorded on our computer system.

Mailing lists with be checked against our updated preferences and will contain full information of how to Opt out.

E-mails will contain unsubscribe and link to privacy policy

Tele calls will be screened against our own recorded do not call list.

Our number will be shown to anyone we call.

Although we record calls we would we do not make pre-recorded calls and do not use a predictor dialler.

We will also be actively explaining the Opt out and recording consent within the GDPR contact management of our computer package.

7. What if you are Unhappy or wish to raise a concern about any way we handle your data?

You can complain initially to our Data Protection Officer Jon Lodge who will do their best to resolve the matter. Should you still be unhappy with the outcome, we would like to be given a further opportunity to investigate further. Should you still be unhappy with the outcome you can complain to the Information Commissioner at www.ico.org.uk/concerns or by calling 0303 123 1113

This policy is currently and continuously under review. If you feel that we have missed information that you would like included in this policy, please feel free to contact us.

Cookie Policy

What are Cookies?

Cookies are small text files (generally filled with letters and numbers) which the majority of web sites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer. Cookies are regularly used to ensure that websites function correctly. Without cookies, website features such as shopping baskets and members' areas could not work as they do now. Cookies are generally beneficial, making your interaction with websites smoother and much easier.

How we use Cookies

We may use cookies to keep track of what you have in your basket, to keep you logged into a members' area, to suggest products you might be interested in while you visit, to remember currency and/or language choices you have made, or to remember you when you come back to our site (for example). We do not store any personal information in these cookies at all, not even in an encrypted form.

Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site. By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site.

What cookies are used